LuckyCharms18.com #Jewelry #ecommerce #website Goes Live

The website LuckyCharms18.com has gone live and is now lets the thousands of satisfied customers of the in store brand located at Sawgrass Mills at Sunrise, The Shops at Midtown Mall, Miami and Boca Raton based Town Center Mall to now be able to buy jewelry directly at the Lucky Charms 18 website.

StartupPOP.com, a startup digital agency, has created and built the e-commerce website Lucky Charms 18 for a gracious and satisfied client. Lucky Charms 18 specializes in evil eye jewelry, hamsa jewelry, kabbalah jewelry, red cord bracelets.

Lucky Charms 18 is a very successful South Florida based jewelry company with kiosks at 3 malls including Town Center Mall in Boca Raton, Florida.  StartupPOP.com, a digital startup agency and consulting company created this e-commerce site for our client at a reasonable price and within a reasonable time frame. Lucky Charms 18 was developed and implemented using Shopify, a cloud based e-commerce solution that many e-commerce companies are turning to.

What makers Shopify a great platform to build on is ease of setup, ease of use for the customer to manage the site going forward, has high end features out of the box, no hosting required. What you will need to build a Shopify site is an expert in both graphic design skills or e-commerce skills.  Contact us if you are considering building out a Shopify site, since we have the skills necessary to make it happen.

If you are looking to build or rebuild your e-commerce site and need expertise, then you should definitely consider contacting us.  You can reach us at dan@startupop.com.

Please follow us on Twitter at @dgudema

Keywords: e-commerce, shopify, luckycharms18.com, digital startup agency, lucky charms 18, Boca Town Center, jewelry, evil eye jewelry, hamsa jewelry, kabbalah jewelry, red cord bracelets

Jonah Berger’s Contagious Is Just That

Last month I wrote a blog article about how I adopted the e-reader app on my phone pretty late in the game and have actually read a few books, which is a complete conundrum in my current situation, where I find little personal time for much of anything.  So, getting myself back into reading a complete book whether it’s a novel or in my case a business or self-help book has been a complete challenge.  This all started when I forced myself to read ReWork by Jason Fried.  And since then I have read Venture Deals by Brad Feld and 10% Happier by Dan Harris.  But this past week I finally finished up Contagious: Why Things Catch On by Jonah Berger, and quite frankly I have not read a book like this in a few years.  I have recommended Contagious to a dozen people developing a strategy for marketing their new Internet start-up.  The last time I had read a book like this was “Don’t Make Me Think“.  For years I moved and carried Don’t Make Me Think because it had so much practical value information in it you could put to use immediately.  If you have read it, you know why.

Why Is Contagious So Sharable?

Contagious explains very succinctly why people share stuff.  It uses example after example of why people pass on a Tweet or Youtube Video or why they suddenly desire a Mars Bar during the Mars Rover landing.  It puts together an understanding of human motivation that gives marketers a path towards making something big happen with a small ad budget.  It does not say how to do it, but what makes sense and what will work (if you can accomplish the task).

So, like Jonah Berger implies in his book, Contagious is a book of practical value when trying to figure out a way, particularly a guerrilla marketing approach to promoting something.    And some of the information in the book I have already shared probably with about 30 people over the past 30 days.  I guess I am a bit of a cheerleader when something is quite revealing like this book.  For instance, the book really gives a theoretical understanding of online sharing, what many business people know exists, understand the value, but don’t really understand the reasons why things are shared.  And not understanding the reasons and how Social Currency really works, many companies will miss the boat on this concept.  Berger gets to the heart of why a specific campaign works, why something is shared and how to change and improve upon something you want shared.

Propaganda

Years ago in high school we had a short class on propaganda and all the reasons why and how it works.  I think I covered this again in my MBA marketing class.  It is the standard, easy to understand, concepts like Joining The Bandwagon, or creating subliminal messaging.  It’s your typical autocratic, fascist government techniques, quite often applied in marketing.  It’s that Mad Men kind of stuff that we know exists in every ad, and we just take it for granted.  That is the world of advertising that is relatively straight forward, though having a class or two will give you an idea of the basic propaganda techniques so you too can become Jim Jones.  What Berger has explained in his book is that long before there was the Internet, Email, Twitter, Facebook and any other way we can share, buzz, text, update status, and contribute there were underlying principals a few marketers figured out (mostly by accident).  The concepts of sharing are end results marketers want, but to create that viral spark really requires sophistication that I could only guess at.  Some people got lucky over the years and he shows many examples in the book of what works and what did not work.

Sharing Is Actually Old School

So, what I finally realized as I finished reading this book is that the sharing principals Berger has written about are concepts that have been around since the dawn of man.  Humans have always told stories and always shared, but obviously not online at first.  We would share a story about something amazing with our friends.  We could talk in person, call on the phone, even write a physical letter.  This is nothing new, just when you put it in context with online sharing, it becomes more of a science, especially when, in Contagious, they do real research on things like why articles are the most emailed articles on The New York Times.  The results are quite surprising, though completely logical.

The Physiological

I am not going to spoil it and give you the complete Cliff Notes of Contagious, you need to go and read it yourself if you are in online marketing or interested in marketing.  What I found the most interesting aspect of Berger’s studies is that there was a physical or what he calls a physiological change in people who share things.  They are most compelled when they get goose bumps (my description) or feel a physical change based on what they have heard, and are compelled to share something.  It can be awe, laughter, crying or something like this.  This physical piece is critical to finding an answer to why people share.  Let me know if you read this book and if you have any thoughts about it.

 

 

 

5 Critical Must Answer Questions For Start-ups

After interacting with 5 different start-ups in the past month or so at all different levels, from an idea and no pitch to well funded and right at the MPV stage (not most valuable player, but Minimum Viable Product), I have honed it down to 5 critical questions for start-ups that they MUST get right or at least have an answer that makes sense.  And, let me say that I have often been a passive person when it comes to pushing start-ups this way or that or anybody for any reason because I am also under the belief that I don’t know most things (like the mind of a 12 year old person’s market).  I would say, admitting you don’t really know the answer is the first step towards finding an answer to these questions.  My proclivity for passivity is starting to wane, because quite frankly if you can’t answer these 5 questions correctly, then either you need to go back and start all over again (even if you are in year 2).  So I am no know-it-all, I am just going to question your status quo on what you think will be a successful service, app or product implementation but asking directly the most important questions. You decide if you’re answer is acceptable.  I also, speaking with an old friend who is involved with a ton of start-ups as well said to him, “Remember to be tougher on the next start-up guy/gal, because we often let clients fail because we don’t have the inner strength to say, NO YOU ARE WRONG”, at the right time and place (which is usually right at the beginning).  Now we all want to get paid as consultants, developers, lawyers, doctors, etc, but come on just to get the business keeping our mouths shut helps nobody in the end.  In fact the start-up will just fail badly, and quite often we knew why in the back of our heads, we just kept our mouth shut and got the pay check.

So here are the questions to ask the next start-up you come across, as well as the retorts you need to have in certain cases, so they don’t end up on a highway with no exits where the highway just ends:

1.  What is your business model or how do you make money?

2.  Describe your customer (personally who they are, what they are like, where they hang out and something tangible about them)?

3.  How are you planning on getting to market or getting critical mass?

4.  Who are you competing with?

5.  Who is in charge, is there already a problem personality on the management team and who is going to run it and who is standing behind the desk answering the phone all day.

Notice I left out one really important question, what is your product or service?  Believe or not, I am now putting that below these 5 questions.  It is important, but not as important as these questions.   I am starting to think a product can evolve, pivot, and become something else if it has to.  And a great team with the right resources in place can probably overcome any product/service question.  A dumb product obviously is a problem, but once again I am not going to be able to tell you what is dumb, successful or not.  I was out pitched a few months ago for our start-up social app by a group of kids with a game which blows the head off characters (huh!).  They got funded and we didn’t.  So maybe blowing heads off your mobile app characters is a great product.  It sounds stupid, but I don’t know.  I am not 12.

I am going to follow this blog article up with my thoughts on each of these questions, and how/why I think you could answer them right or wrong.  There are definitely wrong answers, like Facebook and we are better and bigger (get the picture). My answer to that was Wrong, we need to collaborate not compete (especially with ginormace, my son’s new word he invented, entities), that you can not imaginably compete with directly.  Collaborate not compete that is a mantra I picked up from CEO Space, and it rings true, especially with Facebook, since you can build an app within Facebook to get started and they are happy about it…

 

 

 

Working With The Infusionsoft API

In this article I am just going to cover the basic concepts for the Infusionsoft API, if you need to review the documentation, you can find it here:  http://help.infusionsoft.com/developers/api-basics.

Over the past 2 years my company project Take It National has been integrated tightly with Infusionsoft.  We are planning on adding more integrations to the new Take It National software, when it is ready for the Infusionsoft Market Place.  Basically as a software developer I had a few challenges integrating Infusionsoft with my product.  The docs have gotten better over the past 2 years, but originally it was a difficult road.   The big question is why all the integration.

Why Content?

What I have come to realize about any email or CRM company and any company that is Saas, is that there is often a missing component.  In the case of Take It National, the component that we take care of are events, content, geography and people management.  This means that we allow users to create events or content, mainly in the form of event data, but it could be other data, and that gets populated into the Infusionsoft outgoing emails.  What is so important about content?  Well, first off if you were going to send out an email about 10 different cities and you wanted specialized or personalized data for each person, you would have to create 10 separate templates for emails in Infusionsoft. There is a lot of copying and pasting.  Now try 75 separate cities you are trying to email each week from within Infusionsoft.  Stop Now!  It’s not that it can’t be done, the question is how to automate it all!

Geography and Segments

So, we started by integrating our emails from Take It National to Infusionsoft.  That task meant simply working with the provided Infusionsoft SDK or sample PHP code and making sure we ran the right API call for the right transactions.  Right now we send to over 70 cities with specialty emails through a two click process.  Our power users in Take It National look over the event content and make sure it’s right and then send.  So we are simply broadcasting and sending through the Infusionsoft Send API.

First Things First

So the first place we run an Infusionsoft API is when people fill out our forms on our websites.  We use a two step process where users typically will fill out a short form when runs a check to see if they are in Infusionsoft through their query API:

$contactinfo = $Infusion->dsQuery(“Contact”,10,0,$query,$returnFields);

Once we know they are not in the Infusionsoft contact list, we then run an addCon() function:

$conID=$Infusion->addCon($contact);

So this function puts them into the database.  The next thing is asking them questions.

Multiple Businesses And Custom Fields

So we have multiple businesses, lines or entities in our business.  One secret to using Infusionsoft for this purpose is using a Custom Field to manage something like this.  If  you had multiple divisions, this would make sense, or methods people come through your CRM.  So, we also check in our system to make sure that the person is in the right system by checking on the custom field.  All customer fields need to be prefaced for Infusionsoft with an underscore, so if you needed to create a custom field in Infusionsoft called Division, it would be called “_Division”.

Autoresponder

The first time people get on the list for Take It National they are shipped an auto-responder.  We actually house the email that gets sent in Take It National not within Infusionsoft.  This could be done either way.  What we do use is this function:

$sent_status = $Infusion->sendEmail($clist,”$company_name <$events_email>”,”~Contact.FirstName~ <~Contact.Email~>”,””,””,”HTML”,”$fname: $company_name Notification Email Confirmation”,”$email_content”,”$email_content_text”);

If you are a programmer, notice that you can send both HTML and Text through this simple API command send out an email.  We send a copy of our HTML from Take It National’s content system with tagging.

Tag Em And Bag Em

Finally, once we have put the new contact record into the system we tag our records with nice segmented interests.  The call for this starts with checking to see if the record is in the system, through a query of Infusionsoft contact list:

$ContactID = $Infusion->GetContactID($fname,$lname,$email);

And we assign tags to each record using grpAssign:

$result = $app->grpAssign($contactId, $groupId);

There is a lot more to it than just this, but hopefully you get the point that we are tightly integrated with Infusionsoft and using the API and it works well.

Let me know if you have any questions.  They say that you can get all the answers through the Infusionsoft API Forum, but I have had to figure a lot of this out on my own over the past 2 years, so let me know if you have any questions.

Dan

How To Write A Strategic Online Marketing Plan – Part 3

Part 3 – Prioritization In the Online Marketing Plan!

If you are reading this article, you may want to check the first two parts here:

This is the first article in the series on writing a strategic online marketing plan
This is the second article in the series on writing a strategic online marketing plan

The more I think about writing a plan for a company’s online marketing efforts, I think about all the cookie-cutter, repetitive actions taken out there by thousands and thousands of website owners and marketers. This means people are starting to following standards in online marketing and trust me there are many things you should do and are doing right now! But, in a few cases, I’ve noticed that some things in marketing are much more important and easy to do than others, and just because everybody else is doing it, doesn’t mean you have to do it or should be putting resources into it. Just because the other kids are doing it is not enough…

What I am talking about is making strategic decisions about what is not just easy, but what is going to give you the biggest bang for you buck. Now, that is a very important part of the online marketing plan, such as what to first and then next, and so on. But even before many things can be done, there is and always will be a lot of extra setup work. If you want to have an email marketing campaign system in place, you need to at least have a solution to collect emails, possibly segment them, store them in a database, and then find an email sending solution, and then analyze and follow up. But you can’t get ahead of yourself, in that the pillars of a successful part of your marketing may revolve around the SEQUENCE in setting things up. If you just started sending out marketing email, because you were not patient, from the same server as your business correspondence communications (things like receipts, support and customer interaction) and have not come up with a separate domain for sending your email, you may have gotten things out of sequence… Not the end of the world if you are a start-up, but if you had separate domains you were sending from, you would have protected your business correspondence (your real world important email) from getting black-listed.

So for each area of marketing you need to accomplish for your website, I use a rating system for the priority, ease of implementation, time to implement, and other factors. Then based on these additional factors the priority may change. For instance, getting online with a website is still at the top of this list. One thing that is just as easy is creating videos, that are nicely tagged and have content on Youtube pointing back to your site. The same thing with easy to implement blog software like WordPress or Blogger, which also points back to your site for SEO (Search Engine Optimization) purposes. So things have changed in online marketing. What was first things first 10 or 5 years ago is not the same. Video and Blogs are now ground zero…not necessarily email… Email is important and the core, but it is a layer now above the website, videos, blogs, picture and other stuff you can easily use to draw traffic. What you have to infer from this, is it is a hell of a lot easier to get out a video camera and make a Youtube video than getting a great email campaign in place. Email campaigns mean more HTML, images possibly, landing pages, etc.

So as part of your prioritization in your online marketing plan, you need to come up with all the ways you are going to market online and focus in on a few quick wins. This is especially true if you want to make something happen now. Everything these days is about now, not later. Yes, some marketing efforts will take some time, but things like fixing a domain name to all be www. or buying a domain name can be done today. Things like fixing a title per page or a url per page can be done now, not later.

Help Is On The Way

Like I have said in my previous parts of writing a strategic online marketing plan, there are many, I mean many SEO and marketing firms out there to deliver your marketing program. But, there few, like me, who actually act as your marketing exec and help you write a plan. It is the writing of this plan you can’t leave to a one trick pony SEO firm. It needs to be an in-house, maybe a consultant like myself, developed thing that represents you and your business. Email me at dgudema AT gmail dot com if you want to discuss it…

Just Say No

You can just say no to cookie-cutter marketing approaches, because quite frankly what is good for the gander may not be good for the goose. If you are a law firm, then how you do marketing is different than an online store. Don’t fall into a trap that they are all the same, everybody needs to do the same thing. The only reason you may hear this programmed thinking from your marketing expert/SEO guy/gal is, that is what they know. What “THEY KNOW” is a common problem in the online world, because we are all limited to what we know. One time I went around and asked a dozen different programmers what language to use. Each one gave me a different language because that is what they know. The each sweared that it was the one and only and the best! What they know is not a guide to what you need to do and in what sequence. This is a task for a VP of online marketing, not a third party SEO firm. Remember if you own the website, you use marketing firms to carry out your plan, and rarely do they have what it takes to name the plan and tell you what to do. Control over your marketing and what you are doing is important and starts from home not externally.

There are many ways to cut a cake and marketing is that cake. I recently ran into a technique being used for a website marketing to seniors and they had removed all website links, forcing the seniors to go down ONE and ONE SINGLE path. There was only one way to go through their homepage and it required entering an email address… Why this restriction? What was going on? Well, after I noticed they were using Google Optimizer, an A/B and Multivariate testing tool, I realized they must know something and they tested and in fact it may be a smart move for them. Did the senior really want to go in many directions/places and the answer was maybe not. Maybe 5% were pissed off and left, but the numbers may be high in the conversion rates on those who entered their email address and stayed. This was about herding the cattle, and it raised some interesting psychological issues with website marketing. Some things may be counter intuitive and not straight forward. How do you figure this out? You have to test!

Testing

In the prioritization should be some testing. You don’t know, so you test. Testing is cheap and easy. $50 in a pay per click account or putting up a page to find out if people click through, fill in a form, etc. This is the best way to go about figuring out what works.

There is always more. I will be adding a fourth article coming up on the same topic… Writing a strategic online marketing plan.

How To Write A Strategic Online Marketing Plan – Part 2

In my first article on how to write a strategic online marketing plan, I discussed some basics of the areas of online marketing you may want to consider. See the list below. What I am saying is that you should not apply online marketing to every business in a cookie cutter fashion, and the other issue you need to consider is that online marketing is built on a foundation. If you don’t have the foundation pieces in place then you are going to have a faulty structure.

Online Marketing Foundation

When I say online marketing foundation, this goes even deeper than marketing, it typically revolves around technology. A lot of marketing executives will go for the jugular in their job and try to achieve, but achievement may not be possible if the basic infrastructure is not in place, and worse, a serious campaign can be completely a waste if a simple thing like collecting email addresses is not built correctly. One simple case in point, is one company I worked for collected customer names without separating the first and last names in the DB. This was a marketing foundation structural problem. We could not send out the emails in a personalized fashion, because we were not getting the information in the database correctly. Often executives want to tackle the marketing issue head on with a nuclear weapon that has no army structure behind it. If you invade a country and have no plans or ability to manage the situation, you will have chaos. So, this is what is recommended first:

1. Get a good website.

Believe it or not, there is a tiny percentage of companies who market without a good website. This has to be ready for any campaign. What I mean by good website, is one that can spell out your value proposition and contains the customer motivation [for arriving at the site].

2. Get a good, structured email collection method in place.

You need to be able to collect email addresses and segmenting them would be a good start.

3. Get the ability to allow customers to optout.

This is critical before sending your first email campaign. Without it, you may end up pissing off not just people. If you piss off the email providers such as gmail, yahoo, microsoft or aol, you will have bigger problems.

4. Landing Pages

If you are going to be running marketing campaigns, then specialized landing pages help even more in building out your foundation.

5. Checkout

Now most companies allow customers to buy products online, but if you don’t have it in place and you are pushing customers to your site, you need to give them a place to buy.

6. Contact us

We mentioned email collection above, but customers “Don’t Need To Think”, so they need to be able to easily contact your company.

I am sure there are a lot more structural pieces, but these are a good start. Notice these are part of the online marketing plan, but they are more than that, they are the building blocks for success. You need to make sure these are ready for the high volume of traffic you are going to receive.

Online Marketing Plan Areas Explained

I am going to explain each of these areas of online marketing. Some may not have occurred to be online marketing places for your business, but you may find that they have a greater impact than you would have ever expected. This is where, in my final article, I will get into priorities, and why making certain decisions to go after low hanging fruit, is critical.

  1. Create A Website
    No need to say more. You and I know what a website is. Maybe a few people out there think they have a website, because they have a Facebook page. It is close, but not exactly.
  2. Email Marketing
    Once again very easy to understand. You get together a message and send it via email to potential or existing customers.
  3. Search Engine Optimization
    While many have made this a business, it is simple enough. You make sure your site content, titles, urls and meta tags are optimized for the search engines, mainly Google today.
  4. Pay Per Click
    Once again, everybody pretty much knows this. You pay for each click on a Google or others and it is a bid process based on the highest bidder paying for the click. Google focuses on the top 3.
  5. Adwords
    A variation on pay per click, with the variation focused on words showing up on third party content sites, not on the search engines. This seems to be a big one through Google and it is a way to get traffic.
  6. Banner Ads
    This is an old standby. It is basically an image that people pay for customers to view and get clicks through. I believe the days of banner ads are coming back.
  7. Video Marketing (Youtube)
    A lot of companies don’t understand the power of video marketing. Thanks to the relationship between Youtube and Google, which are the same company, video can now be seen much higher in the search engines. The ability to push up video, convert it to flash, comment, tag and search engine optimize your video, this is a high growth marketing area your business may need to take advantage of. I believe its the future of marketing.
  8. Facebook Marketing
    This is really a hot topic right now, as companies are trying to figure out a way to market through social networks. Best part of this type of marketing is the ability to analyze and understand exact keywords and affinity relationships (close relationships) that exist between your product/service and related search terms. Also facebook marketing harkens back to banner ads and is a rebirth of the banner ad.
  9. Linkedin Marketing
    This is just starting and like Facebook will be on a growth area for a while. If your business is B2B then this is where you should be looking to spend your marketing dollars. If you are related to the human resources area, it is pay dirt time.
  10. Photo Marketing
    Just like video on Youtube a lot of companies misunderstand the power of photo marketing. You can easily push up hundreds of photos to Picassa (once again a google property 🙂 and then name, tag, categorize, geotag and comment on these photos. This information will get indexed on the search engine. This is a low hanging fruit of online marketing and a place, if you have access to images, you need to be!
  11. Webinars
    Killer webinars are coming to your town and if you don’t act now you will lose out. Apparently make products and services need to be shown through a demo. But there is something out there today that will prepare your webinar in advance so that it does not have to be live. It can be almost on demand. Ever notice that during a TV ad they are giving out a url to watch their webinar (especially pharmaceuticals). This is a great advertising medium for specialized products and services, like health related and that is where your business should be spending its dollars.
  12. Chat Sessions
    We were investigating chat sessions way back in 2001 when they came to market. Some online businesses I know live off the marketing capability of chat sessions and convert most of their traffic via chat sessions. Don’t under estimate the power of this technology and it is getting more sophisticated as time goes by. The day is coming when Skype enters this market and you will be able to video chat with any customer!
  13. Teleseminars
    Just like video seminars, teleseminars are easy to put together, and unlike webinars, teleseminars can easily be accessed. So therefor the conversion rate of teleseminars will be much higher, because people can listen easily at work, on the road or anywhere they feel like it. Ignore this area and you will miss out on a lot of low hanging fruit.
  14. Landing Page Marketing
    This is just a reminder that any website can go out and create a landing page separate from the site home page. Now, place that landing page on a separate domain name, with an optimized title and now you have a new way to gather traffic. Initially landing pages were for emails, but they are not that way anymore. They can be for search engines, seminars, events, webinars, teleseminars, even SMS. You keep it this way for many reasons, some of which is a specialized campaign for that medium. Either way, you control the medium and using landing pages is a great way to do it. Use a product out there like HiConversion.com and you are set!
  15. Affinity Marketing
    Affinity Marketing is not a vertical technology, but rather a horizontal method of approaching online marketing. It refers to finding relationships with your current customer base. I like to use the free and cheap Quantcast.com to figure these relationships out, but you could go to Neilsens/Jupiter or Hitwise or others and buy the expensive demographic data. Either way, if you search at Quantcast.com you will find that people who visit your site or your competitors also visit sites X, Y and Z, and that’s how you figure out there is an “Affinity” between your site and theres. This is important in deciding where and how to advertise in the long tail [for longer pay per click phrases].
  16. Affiliate Marketing
    Affiliate marketing, which I now akin to adwords, was the old place we used to give out URLs with codes and pay out to sites and people who drive traffic. I personally don’t find it to be a very effective way to market for certain products. For dating products, like my old speed dating business, affiliate marketing was not just important, it was the life blood. So, this really depends on the type of business you are in! If it is more personal than commercial, sometimes it makes sense. Commission Junction is still one of the big players, but I am seeing this area slowly disappearing from the big sites out there.
  17. Lead Generation Marketing
    When the old ad “Win A Free Ipod” came out a couple years ago, lead generation marketing had hit an apex. It is still quite a big field unto itself. You can buy leads from other people who will sell them to you, especially in businesses like Cruise Lines, Online Education, Mortgages and Online Car Buying. I mention these four, because all four are the hottest lead gen markets known on the web just about. Meanwhile, your lead generation yourself, needs to be taken care of first!
  18. Viral Marketing
    This is an old area of marketing. Remember the ad, “And She Had Two Friends, And She Had Two Friends, And She Had Two Friends”. Viral marketing really can work if you enable people to do it. We used to have the old “Tell A Friend” page. That’s old hat. Now you have these Gmail, Yahoo, AOL, Linkedin, Facebook login aps, that allow you tell your whole world about whatever you are doing. Viral marketing is the basis of social media marketing!
  19. Guerilla Marketing
    Guerilla Marketing takes us in a whole new direction. It was really popular a few years ago, when the old had to be seen video got passed around or the famous cartoonists about George Bush came out. I see Guerilla marketing as a crazy, underground way of getting your product or service out and it is still possible online to do it. Things can grow like wildfire if they are funny or somehow are a “Got To Be Read or Seen Situation”. Seems like the only stuff I get like this these days are Tea Party crazy friends of mine sending me stupid diatribes about the world ending!
  20. Mobile/Smart Device Marketing
    This area of marketing is just getting started. I am seeing newer and newer technologies showing up on my Ipad, and all are banner ad or video based. Sorry Google, text links are old technology on the Ipad, and it seems like people want the image or video ads. Just having an app to download is part of this marketing effort, and if you supposed to be in the cutting edge you should have an Ipad, Android and Windows Smart Device compatible app.
  21. Blog Marketing
    Even though I do blog alot using WordPress, I think this area may be a little overblown. Do this area right and you will get a lot of visits, especially if you master tagging, categorization, titles, metas and get posted out to all the right RPC servers in the blogosphere… If your product/service requires a little more explaining or some leadership in your industry, this is a key area of your business. Remember though, it is not a foundation. You need to have a site and checkout and email collection to do this right!
  22. Twitter Marketing
    If you have ever used TinyUrl.com, you know all about twitter marketing. We hear a lot about marketing through Twitter, but Twitter in some ways is really another form of viral marketing, where you can push out a product release or some other message to your customers or potential customers in a PUSH fashion. I say push, because things like blogging and tweeting are all about push. You push, instead of pull, which is the old search engine methodology. Therefor it is a bigger bang for your buck. But remember once again, no foundation, no orders, make no money…

There are more, and I will update this page when I find more… Thanks for taking time to read my blog today. There will be a third entry in this how to write a strategic online marketing plan series…

If you are reading this and want to check out the first article

This is the first article in this series on writing a strategic online marketing plan – Part 1

This is the third article in this series on writing a strategic online marketing plan – Part 3

How To Write A Strategic Online Marketing Plan – Part 1

I was working with a client recently who had brought me in to discuss several aspects of their online marketing program. The big issues when I arrived to chat with their team was what are you doing currently and what is your plan of attack? This company had not actually formally created a plan, and more specifically a strategic plan, for online, so I found it interesting when they admitted that they did not have a plan they could show me. So, over the next couple of weeks I put one together for them. They are not a typical online company, but they are typical of an offline company, a company that has not yet hit the ground running and developed a specific and prioritized online marketing plan.

My Credentials

Actually, other than my recent MBA (FAU 2006) and 13 years of web dev and online marketing experience, I have no executive credentials in the online marketing area. What I do have is battle scars of carrying out online marketing objectives for marketing executives, and few if any marketing executives I will say I have that much respect for. Not sure if that is because they were not the right people for the jobs, or the typical marketing executive in the online world in the last 13 years was an offline toadie, who had moved online and was still not ready for the task at hand. I guess if I had worked for a 20 something exec conquering the world, I may have a different story to tell. Either way, I did work on a site that got 30 million visits a month and 25,000 orders a day and was involved with all aspects of online marketing for that firm for 6 years and I have worked for companies like abcdistributing, Victoriassecret.com and Verio/NTT corp. So I have seen a few things here and there. But what probably makes me experienced enough is the fact that I have been involved with start-ups over the past 10 years like Pre-Dating.com and my recent Take It National, and I run into online marketing initiatives head on all the time.

Strategic vs. Tactical Plan

I did a little bit of research and found out that I was going to be writing a tactical plan not a strategic plan. I had mixed these up, but either way, I was going to give them an idea of what to do online and what priorities to do online. Does not matter what you call it. The online strategic plan, none the less, is a higher level plan that determines what you are actually going to sell and to whom. The online tactical plan is the actual detailed areas that the online marketing will cover in order to capture and convert online visitors. Doesn’t matter in the end, because what is needed is the tactical plan to do be able to make a decision on what to do.

Not All Plans Are Alike

One thing I realized is this particular business, which I am not going to mention by name, needed a special plan for their needs and not a cookie cutter approach. I think this is one of the mistakes many companies make. By cookie cutter, the marketing department tries to cover every part of their plan equally and applies every recommended standard industry method. Problem is there are now many, many potential online marketing initiatives that I can think of. Some are standard parts of marketing, some are new and some are just a form of technology you can exploit. I am going to list as many as I can here, but the point is, that some of these methods are better for certain businesses than others. So you can’t say for certainty that email marketing, for instance, is going to be the most important activity for all businesses (but it is darn close to the top or almost always at the top). A marketing book may tell you that, but you have see each business in a holistic approach, where you break down all the facts and ways to market online and then come up with a plan that makes sense, for THAT PARTICULAR business. If you try to do everything just about, and therefor nothing in a superior way, you may end up with a mediocre outcome and even a misguided outcome, mainly because you want to dot all the I’s and cross all the T’s of marketing and not really do things strategic justice. Just showing up to work in marketing is not enough these days to do online well. And just reading a list of what to do on this website is still not enough to make the right decisions.

All The Online Marketing Methods I Can Think Of

I have broken down all the online marketing methods I can think of, and explain them. Some are what I refer to as vertical methods and some are horizontal, meaning they are methods that span across all the other methods…

  1. Create A Website
  2. Email Marketing
  3. Search Engine Optimization
  4. Pay Per Click
  5. Adwords
  6. Banner Ads
  7. Video Marketing (Youtube)
  8. Facebook Marketing
  9. Linkedin Marketing
  10. Photo Marketing
  11. Webinars
  12. Chat Sessions
  13. Teleseminars
  14. Landing Page Marketing
  15. Affinity Marketing
  16. Affiliate Marketing
  17. Lead Generation Marketing
  18. Viral Marketing
  19. Guerilla Marketing

Well, that’s it for now. In the second part of this discussion I am going to explain each of these areas of the plan and why your business should think about focusing on a specific one. I am also planning on discussing how to prioritize and make the right strategic decisions and finally how to not get burned by online marketing agencies!

Click Here to read the second article in this series

2 Online Marketing Segments: Insecure Focused, Secure Unfocused

Back in 2001 I met up with Vince Gerlormine at the Association for Internet Professionals in Fort Lauderdale, Florida. A few months later he asked if I could build a speed dating website for him that could run events in multiple cities, run by multiple event hosts. By mid-2002 we were in 15 cities and growing fast. Pre-Dating.com went on to be the largest speed dating business in the US, in over 80 markets and was sold in 2004 to Cupid.com.

One issue that I observed working with Vince was is he would often overload the home page with tons of details and he went on to write an enormous FAQs page. He was concerned about the customer not having enough information to make a decision to sign up. He had questions in there like “What should I Wear To The Event?”, “Where Should I Go Afterwards”, “What Happens If It Snows?”, etc., etc. And we also had several clicks till a person could actually purchase the speed dating event.

I told Vince that my preference would be to have the registration form right on the home page and to not have all this cluttered text and information and links on that home page, so that it would be clear to me how to buy.

So a few years later I realized that he and I had two differing ways of surfing a website and that is why we had a different opinion of the checkout process. In 2009 I was certified by Marketing Experiments with a Landing Page Optimization Certification and went through their quite amazing training on optimizing web forms and step by step usability methods. So, I do have a background in this area now. Back in 2001 I was simply the web developer. We can actually take our two ways of thinking and segment the market of surfers into Insecure Focused and Secure Unfocused. If you are going to segment and don’t know what they are, this is one way of segment and serving these two audiences. Years ago at another large ecommerce company we segmented on new vs. existing, which is another common way to go. But the Insecure Focused, Secure Unfocused is a psychographic we discovered, making it a good way to segment.

Insecure Focused

Insecure Focused are people that surf a website and have a lot of concerns about buying and need to have these issues overcome by selling the customer and providing enough information to get them to be “secure” about their feelings of buying. These are people who are concerned about the site being a rip off and not providing or living up to the standard that they are reading about. These people sometimes go as far as reading the terms on a website and they will read all the fine print. I am not sure of the % who fit this segment, because each site will be different. Though that would be an interesting number to figure out. Let’s just say that the Insecure Focused person most likely has to leave the website and think about buying before checking out the competition sites, the better business bureau and mulling over it in their bed overnight…

Secure Unfocused

Secure Unfocused people are just that. They are confident in taking a risk on a website, and generally have arrived at that website for a purpose that they knew in advance they would jump at. Basically think of these people as having tunnel vision. Their eyes lock on to an actionable part of the website page and if it makes sense they take action. People like me don’t read everything and if we do, we often miss some of the details. It is like the whole page on the site other than the actionable items gets fuzzy. Some people have laughed at me when I say to put an email box saying “get on our list” on their website, even if there is no reason to get on the list. These secure unfocused folks will jump on the list. I had been working on Websites.com for Verio/NTT corp and put a box on it like this and several months later we had a couple thousand emails. I am a secure unfocused person. I will basically not want to take the time to read everything. I am a sign up kind of guy. I don’t believe its worth my time to read all those terms and if the deal looks decent enough, I just jump in and get it. Thus, we end up with sites for Secure Unfocused people like Woot.com. One of my favorites.

So, as a web manager you have to say to yourself, where do my beliefs lie. If you are Insecure Focused, then you have to not just design a site you would use, you have to solve the problem for quickies like me who don’t want to read everything. If you are Secure Unfocused type of person, you have to understand that there are people who look at a big form box with fear and trepidation and will never put their email in… unless you coax them. You need to create a path for success for both types of visitors.

There are two mantras for site visitors to consider here, Insecure Focused and Secure Unfocused, in addition to a many other ways to segment. But overall this way is a very actionable way to design for both types of individuals and solve both paths towards successful conversion.